Privacy Policy

At DTLIBRA, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy describes the types of information we collect, how we use it, and the security measures we take to protect it. By using our website and making purchases, you consent to the practices outlined in this policy.

Information We Collect:
When you visit our website, make a purchase, or subscribe to our newsletter, we may collect the following personal information:

• Personal Identification Information: Name, email address, shipping address (if applicable), and phone number.
• Payment Information: Credit/debit card details, billing address, and other necessary financial information.
• Non-Personal Information: IP address, browser type, device details, and website usage data. This helps us improve your experience and track the effectiveness of our content.

How We Use Your Information:
The information we collect is used for the following purposes:

1. Order Processing: To complete your purchase, process payments, and deliver digital products.
2. Communication: To send order confirmations, product updates, newsletters, and promotional offers. You can opt-out of non-essential communications at any time by unsubscribing.
3. Customer Support: To respond to your inquiries, resolve issues, and improve our services.
4. Website Improvement: To enhance your experience, personalize content, and monitor website performance.

Data Protection and Security:
We take the security of your personal data seriously. All transactions are processed through secure payment gateways that use encryption technology to protect your information. Additionally, we do not store sensitive financial information on our servers, and access to customer data is restricted to authorized personnel only.

Third-Party Sharing and Disclosure:
We do not share, sell, or rent your personal information to third parties for marketing purposes. However, we may share your data with trusted third-party service providers who help us fulfill our services, such as payment processors and email marketing platforms. These third parties are contractually obligated to maintain the confidentiality and security of your data.

Cookies and Tracking Technologies:
Our website may use cookies and similar technologies to enhance your browsing experience, remember your preferences, and provide personalized content. You can manage cookie settings through your browser. For more information on our cookie policy, please refer to our Cookie Policy section.

Your Rights and Choices:
You have the right to access, correct, or delete your personal information. If you wish to exercise these rights or have concerns regarding your data, please contact us. You can also choose to opt-out of receiving marketing emails at any time.

By using our services, you acknowledge and accept the terms of this Privacy Policy.

Refund Policy

At DTLIBRA, we strive to provide you with a positive shopping experience. However, because our products are digital in nature, we do not offer refunds, returns, or exchanges once a purchase has been made. Please take a moment to review our Refund Policy to ensure you are fully informed before completing your purchase.

Why We Do Not Offer Refunds:
Due to the nature of digital products (ebooks), once a file is delivered to you, it cannot be returned or exchanged. Digital content is easily copied and shared, so we cannot offer refunds or exchanges on completed transactions. We encourage you to carefully review product descriptions, previews, and customer reviews before making your purchase to ensure the ebook aligns with your preferences.

Issues with Your Purchase:
While we do not offer refunds, we are committed to ensuring that your experience is smooth and enjoyable. If you encounter any technical issues with your download, such as not receiving the ebook or experiencing errors with the file, please contact our customer support team immediately. We will resolve the issue by sending you a new download link or troubleshooting the problem.

Technical Support:
In the event that you are unable to download or open your ebook, please reach out to our support team as soon as possible. We are here to help and will do our best to resolve any issues promptly. If the issue is related to the file, we will ensure you receive an alternative version or provide further assistance to ensure you can access your purchase.

Before You Buy:
We recommend reading the full descriptions, customer feedback, and any available previews before making your purchase. If you have any doubts or questions about a specific ebook, feel free to reach out to us before buying. Our goal is to ensure you make informed choices and enjoy every ebook you purchase.

We appreciate your understanding and support regarding this policy.

Shipping & Delivery Policy

At DTLIBRA, we provide immediate digital delivery of all purchased ebooks, ensuring a fast and convenient experience for our customers. There is no physical shipping involved, as all products are delivered electronically, allowing you to start reading or listening right away.

Instant Delivery Process:
Once your payment has been successfully processed, you will immediately receive an email containing a download link for your ebook. The link will direct you to the file, which you can download to your device. There is no waiting time for shipping, and the product is available for instant access.

How to Access Your Ebook:
After completing your purchase, check your email inbox for the confirmation email containing the download link. The link will take you to a page where you can download your ebook in the format you selected (PDF or MP3). Please ensure that you have a compatible device or app to open the file. If you do not receive your email within a few minutes, please check your spam or junk folder.

Technical Support for Download Issues:
If you do not receive your ebook or experience issues with the download link, please contact our support team right away. We will investigate the problem and resend the download link if necessary. We are here to assist you in ensuring you can access your purchased ebook without delay.

Download Limitations and Access:
Your ebook download is available for a limited time. Once downloaded, you can access the ebook on your device at any time. If you need the download link to be sent again due to a technical issue, we will be happy to assist you. However, we do recommend downloading and saving the file as soon as you receive it to ensure you can access it in the future.

Lost or Missing Download Links:
If you lose access to the download link or it expires, don’t worry. Simply reach out to our customer support team, and we will send you a new link as soon as possible.

We strive to ensure a seamless and efficient delivery experience. Should you have any questions or concerns, feel free to contact us. Your satisfaction is our top priority.